Privacy

Privacy Policy

Effective Date: March 17, 2026

The Veterans Life Center of North Carolina ("VLC",VLCNC," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (vlcnc.org), donate, contact us, apply for services, or otherwise interact with us online or through our programs.

1. Information We Collect

We may collect:

• Personal Information — Name, address, email, phone number, date of birth, military service details (branch, era, discharge status), and other identifiers you voluntarily provide (e.g., via contact forms, donation forms, program applications, or emails).
• Donation Information — Payment details (credit card, ACH), billing address (processed securely via third-party payment processors; we do not store full card numbers).
• Health or Program-Related Information — Limited details related to service eligibility or needs (only collected with consent and handled with heightened care).
• Automatically Collected Information — IP address, browser type, device information, pages visited, time/date of access, and referral sources (via cookies, analytics tools, server logs).
• Cookies & Tracking — We use essential cookies for site functionality and may use analytics cookies (e.g., Google Analytics) to understand usage.

We do not knowingly collect personal information from children under 13 without verifiable parental consent.

2. How We Use Your Information

We use information to:

• Provide and improve our services and programs for veterans
• Process donations and issue tax receipts
• Communicate with you (newsletters, program updates, thank-you messages)
• Respond to inquiries or applications
• Comply with legal obligations (tax reporting, grant requirements)
• Analyze website usage to enhance user experience
• Prevent fraud or misuse

3. Sharing Your Information

We do not sell personal information. We may share it with:

• Service providers (payment processors, email services, hosting, analytics) under strict confidentiality agreements
• Legal authorities when required by law, subpoena, or to protect rights/safety
• Successor entities in the event of merger, acquisition, or asset transfer
• Partners or funders only in aggregated/anonymized form or with your explicit consent

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission or storage method is 100% secure.

5. Your Rights & Choices

You may:

• Request access to, correction of, or deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing emails (unsubscribe link provided)
• Manage cookie preferences via browser settings

For requests, contact us at the address/phone below.

6. Third-Party Links & Services

Our site may link to third-party sites (e.g., social media, donation platforms). We are not responsible for their privacy practices.

7. Changes to This Policy

We may update this policy. Changes will be posted here with an updated effective date.

8. Contact Us

This policy is governed by U.S. and North Carolina law.

Terms of Use

Effective Date: March 17, 2026

Welcome to the Veterans Life Center of North Carolina website (vlcnc.org) and any related digital services (collectively, the "Site"). These Terms of Use ("Terms") govern your access to and use of the Site. By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old (or 13+ with parent/guardian consent) and have the legal capacity to agree to these Terms.

2. Permitted Use

You may use the Site for lawful purposes only, including learning about our programs, donating, or contacting us. You agree not to:

• Violate any laws or third-party rights
• Interfere with Site operation (hacking, viruses, excessive scraping)
• Impersonate others or provide false information
• Harass, threaten, or defame
• Use the Site for commercial purposes without permission

3. Intellectual Property

All content on the Site (text, logos, images, design) is owned by VLCNC or our licensors and protected by copyright, trademark, and other laws. Limited personal, non-commercial use is permitted; no republication, modification, or commercial use without written permission.

4. Donations

Donations are voluntary and non-refundable except as required by law. We use third-party processors; their terms apply to payment processing. We may use donations consistent with our mission and IRS 501(c)(3) rules.

5. User Content

If you submit content (comments, applications, testimonials), you grant VLCNC a non-exclusive, royalty-free license to use, display, and share it in connection with our mission. You represent that your content does not infringe third-party rights.

6. Disclaimers

The Site and information are provided "as is" without warranties of any kind. We do not guarantee accuracy, completeness, or availability. Use at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, VLCNC is not liable for indirect, incidental, consequential, or punitive damages arising from Site use.

8. Indemnification

You agree to indemnify and hold VLCNC, its officers, directors, employees, and agents harmless from claims arising from your use of the Site or violation of these Terms.

9. Termination

We may suspend or terminate access at any time for any reason.

10. Governing Law

These Terms are governed by North Carolina law, without regard to conflict of law principles. Disputes shall be resolved in courts located in Wake or Granville County, North Carolina.

11. Changes to Terms

We may update these Terms. Continued use constitutes acceptance.

12. Contact Us

Thank you for supporting our mission to serve North Carolina's veterans.